Tasha Kolbe
20:14 17 Jan 21
I have had best come out to fix my furnace multiple times and they are always polite and answer any questions I have. They also make sure that I know what they are doing. They are here when they say they will be and if they have to come back because what they fix stored working again ( witch only happened once) they were right back out here to see what happened and fix it as soon an they could get here. All around i trust this company more than others. They give out good reliable information about the questions I ask. 10 out of 10 will recommend to others.
Debra Lukehart
21:40 24 Nov 20
Since contracting Best 2 years ago to replace our heating and cooling system, we've had very good experience with the regular maintenance service they provide. We had to call Best for an after hours issue on a cold November evening. The service surpassed all of our previous experiences. The technician, James, arrived quickly and was knowledgeable, efficient, and courteous. He took care of the issue, which was caused by a separate project, in a timely manner. Best is great to work with.
Halle Haedtke
22:02 26 Oct 20
I had fantastic experience with Best. We had ongoing issue that required two visits from a technician. Gretchen at the office was prompt and very responsive in getting the technician out to my house. The same technician came out both times, which was nice to see a familiar face. I cannot say enough about how great he was. He took his time to explain everything to me (twice!), and he even got down on the floor to show me around my furnace. I am so glad we have such a high quality HVAC company in the metro. I hope I don't need any services again, but if I do I will definitely be calling Best!
Stephen Hannon
21:26 08 Oct 20
YES WE HAVE AIR!! Thanks to the quick response team at BEST! Just moved in three months ago. The air went down on the hottest day of course. We have a home warranty but it really didn't cover much I glad I didn't pay for it. I won't renew it that's for sure. But after talking with the staff at BEST they took care of us. They installed a new furnace, A/C, Air Cleaner and Wifi Thermostat in a day and we had cool air that night. I'm glad I found your company. Customer For Life!Update: We enjoy our system. Doing the preventative maintenance program through BEST keeps us from having any issues no matter how hot or cold it gets outside.
Amy Hoehne
17:40 24 Jun 20
BEST Heating, Cooling & Electric was very helpful and timely when I recently had my furnace and air conditioning replaced. They communicated when there were schedule changes and completed the entire job in 1 day. I was very impressed with how friendly and knowledgeable the staff were. They even informed me about tips and best practices moving forward with my new equipment. This is overall a great company and would recommend them to anyone needing a service done that they can provide.
Janie Jones
14:04 02 Jun 20
Our air conditioning got fixed just in the nick of time yesterday before it got to hot! James Mickle had been out the week before and determined we needed a compressor. They set us up for Monday morning because they knew it was going to get hot this week. James came back out yesterday and did a fantastic job and we got to sleep in a cool house last night. Thanks again BEST Heating Cooling.
Brett Zeller
17:25 15 Feb 20
They were able to come out right away and get my new furance installed and running before the next snow. James and Larry did a great job making sure everything was setup correctly and working before cleaning up and leaving my house nice and warm. Appreciate their work.
Colin Ray
22:40 13 Feb 20
I am very pleased with the service I received from Dennis. He quickly diagnosed an issue with my Nest thermostat and did a great job explaining to me what was wrong and how he was going to fix it. I feel like he really went above and beyond in making sure that it was fixed properly. I will definitely be using Best Heating Cooling & Electric in the future.
Lori Andreano
18:25 10 Dec 19
Techs dennis and james did my install of my furnace and were very professional and good at their job. thank you
Allison westbay
17:04 09 Oct 19
Dennis was awesome! It was such a relief to deal with someone who not only was knowledgeable and efficient, but who was a man of integrity. He solved my problem quickly and took time to answer any and all questions. I will only use BEST for now on.
Elisabeth Brunk
16:20 05 Jul 19
Wonderful service with a smile! Friendly while getting right to work and to the point. My house is no longer 90 degrees and sweltering inside! While our home warranty company assigned Best Heating, Cooling and Electric to us through no choice of our own, this worked out great and we would definitely hire again.
B K
02:21 24 Jun 19
I was very happy to have Best assigned by my home warranty. Dennis came out to my property twice and was extremely helpful on both visits, both in diagnosing the problem and helping set up the system. Jason in the office was informative throughout and very responsive. My installer, Jim, did a great job and made sure everything on his side was completed to my satisfaction before he left.
Kathryn Morris
17:47 21 Jun 19
American Home Shield contacted BEST for my air conditioner problem. Within three days...Dennis came out per appointment and was detailed in his diagnosis. Now just waiting for AHS to o.k. the fix.
J.Street Yarns
21:11 15 Jun 19
My technician was Tim Walton. My experience was wonderful. Not only was he friendly, he seemed to really know is job he kept me apprised of the possible costs involved and it actually came to less. I would highly recommend Tim and Best Heating, Cooling & Electric to anyone who needs their a/c repaired.
Jason Zeliadt
14:49 15 Jun 19
Dennis was great! He found and fixed our problem immediately, showed me how to fix it in the future, and gave me other hands on maintenance tips.
David Andrews
23:25 07 Jun 19
Our air conditioner quit and American Home Shield sent Best Heating Cooling and Electric to answer our call. Best sent Tim to service our call. He was knowledgeable and able to answer my questions. Quick, efficient very professional and had our air conditioner up and running in no time. The next time I have HVAC work, I'll call Best Heating Cooling and Electric. Thanks guys!
hspoon2645 .
20:02 07 Jun 19
Very thorough. Went ahead and checked everything out to make sure there weren’t any other problems even though the original issue was an easy fix. Tim was very friendly and very thorough. Appreciate that.
hspoon2645
20:02 07 Jun 19
Very thorough. Went ahead and checked everything out to make sure there weren’t any other problems even though the original issue was an easy fix. Tim was very friendly and very thorough. Appreciate that.
Jared Leeper
18:59 05 Jun 19
Our AC went out within the first 2 weeks of our townhome we purchased. We were assigned Best through our HSA home warranty. They called us that very same day we filed a claim and scheduled an appointment. Super friendly customer service on the phone, and the tech we had fixed our issue and was also very friendly. Great people to work with!
Julianne Lawrence
21:38 04 Feb 19
The week before our house sale was finalized, the central air went out. Best took care of it on very little notice so that the sale could go through. Very happy!
Kim Dewey
21:53 01 Jan 19
Phenomenal team! We utilized BEST to replace our old AC/heat - professional team that worked to educate us every step of the way! Highly recommend!
Mark Dershem
00:36 31 Dec 18
I hand had then out twice to my house once this spring when myAC was not working correctly and they did a job of correcting the issue. They were honest about the problem and the cost to correct it was very reasonable. I then had then out this fall to check and service my furnace and again they were spot on. I would recommend then if you are in need of HVAC service. They are honed and fair and the service personal are very friendly and will explain what the issues are and what your options are..... Thank you
Christopher Wright
17:58 09 Dec 18
We received great service from BEST. Dennis was great help. He fixed our furnace quickly and then explained to me what it is we can do to help it run more smoothly. I appreciate him taking the time to talk to me about what we can do to prevent future problems. Thanks Dennis!
Becky Backstrom
13:26 07 Dec 18
I have come to know Best H & C thru my last two home warranties as they are the choice company these warranty companies choose...and now I understand why … although it takes a little more patience in setting up an service call thru the warranty (by internet) once they are notified … of your call, Service was prompt and concise. Dennis was my technician and he was great! He was polite, professional and informative! And I will call on him again in the spring. Thank-you from Becky B, Clive, Iowa service date 11/30/18
Michael Keller
16:25 24 Oct 18
We switched to Best a few years ago when we moved into a new house and have been pleased with every visit, including the fall check up we had today with James M who even took a few minutes to help calm down and socialize a little rescue puppy we recently adopted. Our last provider answered every call we made, which was plenty because the furnace they had sold us kept malfunctioning, with a nauseating "How can we make your day better today." Best, meanwhile, simply gets the job done with no pretense. Definitely recommend them if you want service rather than platitudes.
Roger
03:01 17 Oct 18
James M. provided a fall furnace check, quieted the noisy furnace start-up, got the humidifier ready, and made sure the furnace was in top working order. BEST has provided all HVAC services at our house for 17 years and we have been satisfied with their work each time.
Yael Naggar
00:43 03 Oct 18
Dennis at best heating and cooling did a fantastic job. He was professional, personable, and extremely thorough with his work!!! Would definitely recommend him!!
Jay Casmirri
12:54 17 Sep 18
Excellent job! Dennis was very thorough and got my air conditioning back up and running. Left no mess behind and was very personable. I recommend Best highly.
Derek Nyvold
15:18 05 Sep 18
Best Heating Cooling & Electric installed a new A/C unit and furnace this summer at our business. They were very professional and courteous, as well as quickly responsive to any questions we had. We are very happy with the new unit and the A/C worked perfectly this HOT summer. I would highly recommend Best for service as well as new installs.
Jeremy Nash
00:17 03 Sep 18
Best Heating, Cooling, and Electric was fabulous. Our ac went out in the hottest week in August. They were able to come out within 48 hours, serviced our unit, replaced a bad capacitor and had it cooling in no time.Dennis was our technician and he was great. He was friendly, answered my questions, and showed me we were getting the right temperature drop before he left. Great experience with a great company.
Barbara Hutchinson
21:58 30 Aug 18
Fantastic group of people!! Our A/C went out three days before my fathers funeral, we had our entire family in town, and it was HOT out. I called BEST and they had a new A/C installed the day before the funeral and the BEST part they didn't press me for money to pay they said we will give you a call in about a week to settle things up!! Now my friends that is service above and beyond!! Thanks Garett and everyone else that helped us out.
Mary
12:50 28 Aug 18
The technicians were friendly. They kept us updated about the progress of the installation. We enjoyed the interaction. When the installation was finished, the only evidence of the work they left behind was the air conditioning.
Nathan Geurkink
17:55 13 Aug 18
Dennis was awesome. He came out to work on my AC unit. He was very thorough and explained everything he was doing! He even obliged my kids when they had questions!
Katie Hayward
14:52 08 Aug 18
Need electrical work done? Call Tom at Best! He's, wait for it...the BEST! Came in, took his time figuring out what was actually going on and was great about explaining it all to me. He even found a breaker in a creepy attic crawl space that our home inspector hadn't seen. Fast, thorough and knowledgeable with a great bedside manner (kept this new homeowner calm and informed). Tom at Best. He's the best. Dave is great too (electrical). Also, Chris (for the HVAC) he's awesome as well. Yea...we've had some stuff happen in the last two weeks—but Best has us covered 🙂
Chris Tague
22:56 01 Aug 18
Technician did a good job. He was on time and professional. There was a call back because of a bad electrical connection. On the second visit he was actually early. Thanks Dennis Yeayer.
gretchen schultz
00:24 28 Jul 18
I had Best out last year to fix my furnace for my home warranty company. And they arrived within a day to fix it. So my ac went out a week ago and the home warranty sent another company that showed up a week later and could not fix my ac. So I requested to have Best come back. And once again they were right out and fixed the problem.
Maureen Backstrom
"I used Best Heating, Cooling & Electric Inc in September to check on my furnace and correct an electrical problem. I highly recommend Best Heating, Cooling & Electric Inc Company. I had set an appointment with them on Monday but they actually showed up on Friday because they had free time. So they came out
Mary Laughlin
"The service technician arrived on time, explained what he was doing and completed the work competently. Identified cause of electrical problem in the garage and replaced two way switch. Checked three way switches in kitchen and did not find a problem with them. Suggested the occasional problem may be related to overhead light fixture itself.
Andrews Family
"Thanks for the honest pricing, no false promises and knowledgeable technicians. You won't go wrong when choosing this company. Especially if you've been one of those who have been ripped off for the past couple of years by another legendary company. Thanks again Andrews Family "
Alex
"Had Best out today for service on my ac. I found there service the most reasonably priced. They know their stuff. I had been using another company who claims they live by the golden rule yet they charged me 3 times as much last year for freon and a cleaning and Bests' cleaning was more
Jeff & Liz, Altoona
"My AC tripped the breaker on Sunday the day before the 4th of July. I called BEST and Jason came out within the hour. It was not immediately apparent what the issue was, but Jason was great to work with and he charged me the weekend rate, but that is understandable for taking time on
Jocelyn and Michael Wynn
"We called BEST Electric to come and ground our dishwasher. Travis found it was already grounded via the copper pipes. With his experience he noticed our disposal plug was not working, he found the wires had been capped off in a outlet box and grounded our disposal. Travis the electrician, was quick, knowledgeable, and very