I am a Senior Customer Service Manager for a major telephone company. I was very impressed with the level of customer service I received from your company. I came home from work when it was 100+ degrees to find my air conditioner not running. I called at 6pm and someone answered the phone. The gentleman I talked to was very nice, he explained the pricing to me upfront and said someone will arrive in hour. A very nice gentleman showed up exactly 1 hour later. He explained to me what was wrong and explained to me how the system works. He showed me a price for the repair in a book. I like the fact the pricing was in writing and laminated. He made the repair and everything is still working fine. Thank you for the honest professional customer service. I will pass your name around at work. Thanks